Complete
- £15,000 of lifetime vet fee cover
- Dental included as standard
- Up to £6,000 for loss or theft
- Conditions that ended more than two years ago are covered
• Most trusted pet insurance provider in the UK
• Free 24/7 video vet calls with
• Up to £15,000 of lifetime vet fee cover
Most comprehensive in the UK
Zero-excess option
No claims = money back
Cover for pre-existing conditions
Affordable cover
Award-winning cover
Everything about our policies and customer service has been designed to make pet insurance better for owners. We listened to thousands of cat and dog owners to create the cover they wanted but couldn't find elsewhere.
We were delighted that thousands of pet owners voted us the Most Trusted Pet Insurance Provider in the UK in the 2019 Moneywise Customer Service Awards.
All our policies cover conditions that ended more than two years ago and you can get a 15% multi-pet discount if you insure more than one pet on the same policy. Get a quote to see your price and find out more. Or you can call our customer services team, who know our policies inside out, on 0345 340 4090.
Our cover makes sense for customers: you can pay monthly at no extra cost, you can claim online and we'll pay you or your vet directly, we never charge existing customers more than new ones and there's no penalty for claiming.
We can cover pets of any age and there's no waiting period for claims if you switch to us from other pet insurer with no gap in cover.
We paid 96% of claims we received between January and June 2019 and more than 8,000 customers have left 5-star reviews in the past 12 months.
Read our easy-to-understand policy documents and policy summary for more information about our cover.
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"The experience of obtaining a quote and taking out a policy felt like I was being guided by a friend!"
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"Extremely quick response. Kept informed of what was going on and claim settled within a few days. Impressive to say the least."
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"Fantastic service, very easy claim procedure and all sorted within the space of a couple of days. I would definitely recommend to friends."
Lifetime (or ‘yearly limit’) pet insurance covers vet fees up to the policy's limit every year. When you renew a lifetime policy each year, the level of vet fees will reset to the full stated limits that you started with. With a lifetime product, it is important to note that your premiums may increase each year at renewal.
Dog insurance from £8.20 a month (10% of Value customers paid this price)
Cat insurance from £4.26 a month (10% of Value customers paid this price)
Pet insurance from £7.17 a month (10% of Value customers paid this price)