• Up to £500 cover for pre-existing conditions in the first year of your policy
• Increase in vet fee cover for existing conditions if you don't need to claim for them
• Up to £7,000 cover for all new conditions
• We can't cover conditions that have received treatment, medication or advice in the three months before your policy starts
All of our policies cover conditions that ended more than two years ago and our Pre-existing policy covers more recent issues.
Our Pre-existing policy is for conditions a pet has had in the past two years, as long as they have not received treatment, medication or advice in the three months before your policy starts.
It provides £500 of cover in total for all pre-existing conditions in the first year of your policy. If you do not claim for any pre-existing conditions we’ll increase your vet fee limit to £1,000 in the second year and if you still haven’t claimed we’ll up the limit to £7,000 from year three onwards.
If you do have to make a claim in the first two years for a pre-existing condition, your vet fee limit will remain at or drop to £500 for pre-existing issues.
All new conditions are covered for £7,000 of lifetime vet fee cover from the start of your policy.
Everything about our policies and customer service has been designed to make pet insurance better for owners. We listened to thousands of cat and dog owners to create the cover they wanted but couldn't find elsewhere.
We've partnered with FirstVet to offer our customers unlimited free video vet appointments with UK-registered vets through their app. It's available 24/7.
Book an appointment to get advice, tips on treating minor issues at home or a second opinion on a diagnosis.
We cover the cost of the appointments to give owners immediate access to an expert. It can help avoid a stressful trip to a vet for small issues or even catch a more serious condition before it develops.
"The vet was amazing! Her advice and support for my concerns of my ragdoll were second to none."
"I have a free account courtesy of my insurance and I would happily pay a membership, it's worth every penny."
"The vet was kind and attentive. If your insurance doesn't include this then you should consider changing."
Feefo Gold Trusted Service Award
Review site Feefo awarded us their Gold Trusted Service Award in 2018 and 2019 because of the consistent high ratings customers give us.
Most Trusted Pet Insurance Provider
Thousands of pet owners voted us the most trusted pet insurance provider in Britain at the Moneywise Customer Service Awards in June 2019.
"The experience of obtaining a quote and taking out a policy felt like I was being guided by a friend!"
"Extremely quick response. Kept informed of what was going on and claim settled within a few days. Impressive to say the least."
"Fantastic service, very easy claim procedure and all sorted within the space of a couple of days. I would definitely recommend to friends."